Who We Are
Built on
Standards.
Fortis Group is a professional soft services provider operating across the UK and Europe. We deliver security, cleaning and facilities support to some of the country's most demanding commercial environments — from luxury retail flagships to major shopping centres and corporate campuses.
What sets us apart is not the services we offer — it is the way we deliver them. Disciplined teams, visible management, compliance oversight and intelligent reporting through our proprietary F.A.I.R. platform. Over 1,000 staff. One standard.
What Drives Us
Our Values.
Accountability
Every member of the Fortis team is accountable for their actions, their standards and their impact on the client. We do not hide behind process — we own our outcomes.
Transparency
Our F.A.I.R. reporting platform exists because we believe clients deserve full visibility of what is happening on their sites. No surprises. No excuses.
Consistency
The standard that wins a contract is the standard maintained throughout it. We build systems and teams that deliver the same quality on day one as on day one thousand.
Professionalism
From the way our people present themselves to the way we communicate with clients — professionalism is not a policy at Fortis. It is a culture.
The Team
Leadership.
Andrew Hayler
Chief Executive Officer
Andrew leads Fortis Group with a focus on operational excellence, strategic growth and building a business that sets the standard for soft services delivery across the UK and Europe. His leadership philosophy centres on accountability, transparency and the belief that great service starts with great people.
Dan Fisher
Chief Operating Officer
Dan oversees day-to-day operations across all three service divisions, ensuring that every site, every shift and every contract is delivered to the standard Fortis clients expect. With deep operational experience, Dan drives the systems and processes that underpin consistent, scalable service delivery.
Umar Ashraf
Head of Finance
Umar manages the financial health of the business, providing the commercial rigour and reporting infrastructure that supports Fortis Group's continued growth. His work ensures that client contracts are commercially sound and that the business operates with full financial transparency.
Rizwan Khan
Head of Operations
Rizwan leads operational delivery on the ground, managing site supervisors, deployment schedules and client relationships across the Fortis portfolio. His hands-on approach ensures that operational standards are maintained consistently across every contract.
Noor Asjad
Head of Training
Noor is responsible for the training and development of all Fortis personnel, from induction through to specialist qualification. Her work ensures that every member of the Fortis team is equipped, compliant and capable of representing the business at the highest level.
Harry Roberts
Head of People Services
Harry leads the people function at Fortis, overseeing recruitment, employee relations, wellbeing and HR compliance. His focus on building a positive, professional workplace culture is central to Fortis Group's ability to attract and retain the best people in the industry.
Proven Delivery
Case Studies.
The following case studies are anonymised to protect client confidentiality. They represent real contracts delivered by Fortis Group.
Flagship Luxury Retail — Multi-Site Security Programme
A leading luxury retail group operating flagship stores across the UK required a security partner capable of delivering a concierge-standard service without compromising on deterrence. Fortis deployed a dedicated team of SIA-licensed officers trained specifically for high-value retail environments, supported by CCTV monitoring and real-time incident reporting through the F.A.I.R. platform.
Key Outcomes
- Consistent reduction in theft and loss incidents across all sites, with monthly trend data delivered via F.A.I.R. dashboards
- Customer satisfaction scores for security presence rated above 95%
- Full SIA compliance maintained across all deployed personnel throughout the contract
- All incidents logged, investigated and closed within agreed SLA — full audit trail available to client on demand
Major Regional Shopping Centre — Integrated Soft Services
A major regional shopping centre required a single, accountable soft services partner to manage security, cleaning and facilities support across a complex, high-footfall environment. Fortis delivered an integrated solution with unified management, shared reporting and a single point of contact for the centre management team.
Key Outcomes
- Reduced supplier management overhead by consolidating three contracts into one
- Cleaning audit scores improved from 72% to 94% within the first quarter
- Security response times reduced by 40% through improved deployment planning
- Monthly performance reviews delivered via F.A.I.R. platform with full KPI tracking
Corporate Campus — Planned Maintenance & Cleaning Programme
A multi-building corporate campus required a reliable facilities and cleaning partner to manage planned preventative maintenance, reactive repairs and daily cleaning across office, amenity and car park environments. Fortis implemented a structured PPM schedule alongside a responsive cleaning operation, with full compliance documentation maintained throughout.
Key Outcomes
- 100% PPM schedule completion rate across all buildings
- Reactive maintenance response within agreed SLA on 98% of callouts
- Full compliance documentation available on demand via the F.A.I.R. audit trail
- Cleaning standards maintained across 5 buildings with zero client escalations
Work With Us
Ready to raise the standard?
Speak to the Fortis team about your requirements.
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